Effective Date: [09th July 2025]
At Bellagio Vapor, we value our customers and are committed to providing you with high-quality products and excellent service. We take your concerns seriously and have a clear process to address any grievances you may have.
1. Purpose
This Grievance Redressal Policy explains how you can report issues or complaints related to our products, services, website, or any other matter, and how we will handle them.
2. How to Raise a Grievance
If you have a complaint or concern, please contact us through any of the following methods:
📧 Email: info@bellagiovapor.com
📞 Phone: +1-602-427-5611
📬 Mailing Address: 202 E Earll Dr. STE 360 Phoenix, Arizona 85012
Please include:
- Your name and contact details
- Order number (if applicable)
- Details of your grievance
- Any relevant supporting documents or photos
3. Acknowledgment
We will acknowledge your complaint within [24–48 hours] of receiving it.
4. Resolution Process
Our team will:
- Investigate your complaint promptly
- Contact you if we need more information
- Aim to resolve your complaint fairly within [7–10 business days]
If we need more time due to the complexity of the issue, we will keep you informed about the progress.
5. Escalation
If you are not satisfied with the resolution provided by our support team, you may escalate your complaint by writing to our Grievance Officer:
Grievance Officer
Name: Bellagio Vapor
Email: info@bellagiovapor.com
Phone: +1-602-427-5611
Address: 202 E Earll Dr. STE 360 Phoenix, Arizona 85012
Our Grievance Officer will review your complaint and ensure a fair resolution in accordance with applicable laws.
6. Customer Commitment
Your feedback helps us improve. We are committed to resolving grievances quickly, fairly, and respectfully.
7. Contact Us
If you have any questions about this Grievance Redressal Policy, please reach out to us at info@bellagiovapor.com.
Bellagio Vapor
[www.bellagiovapor.com]
